Contact Center Solutions

The grounds for communicating with the organizations has been rapidly evolved in the past few years and spread over Voice, E-mail, Chat, SMS, Video, Social Media, etc. The users want to communicate through a channel of their choices and they expect instant solutions to their queries. This turns into a vital attribute for enhancing Customer Experience and their retention.
Watad offers extensive expertise in Designing, Implementing & Supporting Contact (Call) Center Solutions for the organizations of varied domains. It ensures simple yet effective & reliable solution by keenly understanding User Touch-points & Business Processes..



Watad Contact Center Solutions

  • On Premise Solution
  • On Cloud Solution
  • On Premise Solution

    Staffing Requirements :

  • Contact Center Administrators
  • Contact Center Supervisors
  • Centralized Helpdesk
  • Network Administrators
  • Security Administrators
  • Project Teams ( updates & upgrades)


  • Other :

  • Hardware upgrades
  • Software upgrades
  • Manufacturer Support
  • Telecom Charges
  • Costs associated with integrated components (PBX, WFO, etc.)
  • 3rd party Professional Services (optional)
  • On Cloud Solution

    Staffing Requirements :

  • Contact Center Administrators
  • Contact Center Supervisors
  • Centralized Helpdesk
  • Cloud Ops Management (health monitoring , update management )
  • Security Administrators
  • Security Administrators ( cloud based)
  • Developers
  • Other :

  • Reoccurring Licensing & usage
  • 3rd party Professional Services (optional )

  • Watad Offerings

  • Customer Experience Management (IVR)
  • Call Center
  • Reporting
  • Call Details Record CDR
  • Workforce Management WFM
  • Recording/Logger Applications
  • Agent Desktop Application
  • Outbound Dialers
  • Call Survey
  • Social Media ( Facebook , Twitter , WhatsApp , …. Etc. )
  • Watad Partners in Contact Center Solutions

  • AVAYA
  • CISCO
  • GENESYS
  • VALCOM

  • About Us

    Contact Us

    Follow Us